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PNCC Care

客服與支援中心 / Support & Help Center

聯絡客服 (Contact Support)

如果您在使用本應用時遇到任何問題,或需要索取技術支援,請透過以下管道與我們聯絡:
If you encounter any issues or need technical assistance, please reach out via:

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電子郵件技術支援 (Email Support)

zigzagyc@gmail.com

常見問題 (Frequently Asked Questions)

Q1: 如何設定緊急聯絡人? (How do I configure emergency contacts?)
請前往「設定 (Settings)」頁面,點擊「新增聯絡人 (Add Contact)」,輸入聯絡人電話,並選擇通知管道(如簡訊、WhatsApp 等)。當發生疑似摔倒或平安計時器逾時,系統會自動在本地發送警報簡訊。
Go to Settings, tap "Add Contact", enter the contact number, and select the platform (SMS/WhatsApp, etc.). The app will send emergency alerts locally when a fall or timeout is detected.
Q2: 如何使用被動平安偵測? (How do I use passive check-in?)
在「設定 (Settings)」中,您可以啟用「裝置移動偵測 (Movement Detection)」。當您移動裝置時,平安計時器將會自動重置,無需手動點擊確認。
In Settings, enable "Movement Detection". The safety timer will reset automatically when device movement is detected.
Q3: 如何使用桌面小工具 (Widget) 進行平安確認? (How do I use the home screen widget?)
您可以在手機主畫面長按並新增「PNCC 關懷」小工具。小工具會顯示目前的平安狀態,您可以直接點擊小工具上的「我很好 (I'M OKAY)」按鈕快速重置平安計時器。
Long-press on your home screen to add the "PNCC Care" widget. You can tap the "I'M OKAY" button directly on the widget to quickly reset your safety timer.
Q4: 我的資料會被上傳到伺服器嗎? (Is my personal data uploaded to servers?)
不會。本應用程式採取完全本地化運作,所有設定、緊急聯絡人資料及感測器動作數據均安全地儲存在您本地裝置中,絕不會上傳至任何雲端伺服器,且無需註冊任何帳戶。
No. The application operates completely locally. All settings, emergency contacts, and motion sensor data are stored securely on your device. No data is ever uploaded to any servers, and no account creation is required.